Frequently Asked Questions

• What if the item I want is no longer available on the website? Can I still place an order?

  If you can't find the item you're looking for on our website, it might be out of stock or relocated. However, we're here to help you track it down! Please reach out to our customer care team at +91 9004938220., and we’ll do our utmost to assist you in finding or ordering the product.

• Can I customize my jewelry with different metals or gemstones not listed on witengold.com?

  Absolutely! For customizations involving different metals or gemstones not featured on our website, simply contact our customer care team. They’ll guide you through the available options and help you with your custom request.

• What if I lose my jewelry certificate? Can I get a duplicate?

  Yes, you can! For a nominal fee of Rs.500, we can issue a duplicate certificate for your jewelry. Please note, the duplicate will be marked as "Copy/ Duplicate."

• What is the estimated delivery time for products?

  Delivery times vary depending on the product, but most items typically arrive within 7 working days. This timeframe excludes weekends and holidays. Rest assured, we strive to deliver your jewelry safely and promptly.

• How is my jewelry protected during shipping?

  Your jewelry is carefully packed in durable, tamper-evident packaging to ensure it reaches you in pristine condition. We also provide insurance coverage for your item until it is safely delivered through reputable courier services. Please inspect the package upon arrival and do not accept it if it appears tampered with.

• Do you offer Cash on Delivery (COD) for my location?

  Currently, we do not offer a Cash on Delivery option. We apologize for any inconvenience this may cause.

• How do I place an order online?

  Here’s a quick guide to placing your order:

  • Select your desired jewelry piece and click "Add to Shopping Bag."
  • If you’re ready to finalize your purchase, click "Checkout." If not, you can "Continue Shopping."
  • Enter your name and email address on the Checkout Screen for billing and shipping.
  • Provide your shipping details and select your preferred payment method.
  • Choose your payment mode and complete your order.
  • You will receive an order confirmation email with all the details you need

• Can I place an order over the phone?

  Yes, you can! After browsing our website, you can call our customer support at +91 9004938220., and our team will assist you in placing your order by phone.

• Will I receive an order confirmation?

  Certainly! Once you place your order, a confirmation email will be sent to the email address you provided.

• How can I update my personal account information such as address, phone number, or email?

  To update your personal information, go to the "Personal Information" section under "My Account" and make the necessary changes.

• Why should I register on witengold.com?

  Registering on our site offers several benefits:

  • Faster Checkout: Enjoy a quicker checkout process.
  • Order Tracking: Easily track your orders with a single click.
  • Personalized Recommendations: Receive tailored product suggestions based on your shopping history.
  • Exclusive Offers: Be the first to know about special offers and discounts.
  • Wishlist Creation: Add items to your wishlist and share it with friends and family.
  • Time Savings: Your contact details are saved, saving you time with each purchase.