At WITE & GOLD, we ensure that shipping through Sequel Logistics is secure and reliable. All products are insured during transit and delivered in tamper-proof packaging. Sequel Logistics is our trusted courier partner.

Shipping Charges

Domestic Orders: Shipping is free across India.

Delivery to Identified Person

Provide accurate recipient details, including government-issued photo ID, address, landmark, pin code, and contact number. At delivery, the recipient must present one of the following IDs: Passport, PAN Card, Driver's License, Voter’s ID, or Aadhar Card. The courier will verify and record these details.

Delivery Location

Deliveries are made to residential or work addresses, or nearby WITE & GOLD showrooms. Public places are not eligible for delivery.

Change in Shipping Address

Orders can be tracked via the My Account section on our website. Address changes can be requested via email to info@witengold.in before shipping.

Shipment Discrepancy

Inspect your package upon receipt. Report any damage, shortages, or discrepancies within 72 hours by emailing info@witengold.in.

Damaged Products

Contact us within 72 hours if you receive a damaged parcel. Keep the parcel and product intact for investigation. Delayed reporting may result in non-acceptance of the complaint.

Missing Products

Report missing items within 72 hours after inspecting the package. Failure to do so may prevent us from addressing the issue.

Non-Receipt of an Order

Track shipments using the provided tracking ID. Report non-receipt within 72 hours of the delivery confirmation email. Failure to report in time may result in denial of the complaint.

Free Gift Packaging

Complimentary gift wrapping and personalized messages are available. Add a gift message on the cart page to include with your purchase.

For further details or to initiate any process, please contact us at our customer service number or email provided.