At WITE & GOLD, under the WITE & GOLD brand, your satisfaction is our top priority. Our products can be found at http://witengold.com. If you are not fully satisfied with your purchase, you may return the item.

Return Process

For international orders, returns are accepted only for defective products and must be initiated within 7 days for WITE & GOLD items. The product must be unused, in its original packaging, and include the invoice. To start the return process for defective products, please contact us at info@witengold.in.

For domestic orders, returns can also be made within 7 days for WITE & GOLD products and within 30 days for other items. All returned items must be unused, in their original condition, and include the original packaging and invoice. Our courier partner will handle the collection of the returned items from your specified address at no extra cost.

Return Charges

Domestic Orders: Returns are free of charge, and our courier partner will handle the collection from within India.

How to Initiate the Refund Process

• Contact us within the specified period for your product type.
• Await confirmation before returning the product.
• Ensure all returns are in their original condition with the invoice or guarantee card included.
• For jewelry, use the provided orange lock to secure the product in its original packaging. We will verify the lock’s serial number before processing the return.

Refund

Refunds are processed after receiving the product in its original, unused condition with packaging and tags intact. For domestic orders, refunds will be issued within 7-15 working days via the original payment method or cheque. For international orders, refunds are only available for defective products or if our logistics partner fails to deliver due to customer unavailability. Refunds will exclude shipping, customs, and other charges.